Refund Policy
We aim to provide clear information so customers can make an informed purchase decision. Our products are dietary supplements designed for gradual, routine-based support, not instant results. Therefore, our return and refund policy applies under specific conditions only.
By placing an order on our website, you agree to the terms outlined below.
Important Understanding
- Our products are dietary supplements, not medicines
- Results vary from person to person and depend on consistency, diet, and lifestyle
- Herbal supplements require regular use over time to show noticeable support
Refunds are not based on short-term usage or unrealistic expectations.
Eligibility for Return & Refund
To be eligible for a return or refund request, all of the following conditions must be met:
1. Minimum Usage Period
The product must be used for the recommended minimum duration:
- Digestive & Gut Health products: at least 60–90 days
- Blood Sugar Support products: at least 60–90 days
- Requests made before completing the minimum usage period will not be eligible.
2. Proper Usage
The product must have been:
- Used according to the recommended dosage
- Used consistently without major gaps
- Not misused, overdosed, or combined irresponsibly
- Failure to follow usage instructions voids refund eligibility.
3. Medical Treatment Disclaimer
- Our products are not a replacement for prescribed medical treatment
- Refunds will not be issued if the product was used to replace, discontinue, or alter prescribed medication without medical supervision
4. Lifestyle & Diet Consistency
Refund eligibility requires that the user:
- Maintained a reasonable diet and routine
- Did not rely solely on the supplement for results
- Did not continue habits that directly contradict digestive or sugar balance support
Return Requirements
If the above conditions are met, the following return process applies:
- Remaining product must be returned in original packaging
- Return shipping costs are the responsibility of the customer
- Proof of purchase and usage details must be provided
- Feedback regarding usage experience is required for quality review
Returned items that are damaged, empty, or improperly packaged will not qualify.
Non-Refundable Situations
Refunds or returns will not be issued in the following cases:
- Incomplete or short-term usage
- Change of mind after purchase
- Unrealistic or instant result expectations
- Incorrect or inconsistent usage
- Failure to follow dosage instructions
- Medical conditions requiring prescription treatment
- Products purchased under promotions or special offers (unless defective)
Processing of Refunds
If a refund is approved after review:
- Refunds are processed only after the returned product is received and inspected
- Approved refunds are issued through the original payment method where applicable
- Processing time may vary depending on the payment method and review period
Right to Refuse Refund
We reserve the right to refuse any refund request that does not meet the terms stated in this policy. Decisions made after review are final.
Policy Updates
This policy may be updated or modified at any time without prior notice. The latest version published on the website will always apply.
Final Note
Herbal supplements support the body gradually and responsibly.
This policy exists to protect both the customer and the brand by setting clear, fair expectations.